Appendix 1 to Regulation No. PZP.021.43.2020 of the Director of the POLIN Museum of the History of Polish Jews of 26 August 2020 on the introduction of the Regulations of Ticket Sale and Visiting of POLIN Museum of the History of Polish Jews.
REGULATIONS OF TICKET SALES AND VISITING OF POLIN MUSEUM OF THE HISTORY OF POLISH JEWS
SPECIAL INSTRUCTIONS FOR THE PERIOD OF PANDEMIC
In light of the Polish government introducing the state of COVID-19 pandemic, POLIN Museum of the History of Polish Jews (hereinafter referred to as "the Museum"), in order to fulfil its statutory obligation, introduces special rules pertaining to visiting which remain binding until the state of pandemic in the territory of the Republic of Poland is lifted:
1) Hand disinfection lotions available at various spots within the public space, as well as in the toilets;
2) Disposable gloves available in the cloakroom, at the ticket desk and by the entrance to the exhibitions.
§ 1. General provisions
1) Monday and Saturday – from 9 am to 8 pm;
2) Wednesday, Thursday, Friday, and Sunday – from 9 am to 6 pm.
1) Monday and Saturday – from 9 am to 8 pm;
2) Wednesday, Thursday, Friday, and Sunday – from 9 am to 6 pm;
3) On the days when the Museum is organizing other events which begin outside of the Museum's opening hours, the ticket desk will close 30 minutes prior to the start of a given event.
1) more than 60 minutes (a 2-hour visit and walks outside the Museum building) – no possibility to take a guided tour, individual entry to the exhibition is possible after obtaining confirmation from an employee of the Customer Service Office;
2) more than 30 minutes (a 1.5-hour visit) – no possibility to take a guided tour, individual entry to the exhibition is possible after obtaining confirmation from an employee of the Customer Service Office.
1) You can purchase tickets for online events for individual customers through the website www.bilety.polin.pl providing there are places available for the event;
2) Reservation obtains confirmation status after payment has been made via an electronic Internet payment system. Failure to make payment within 30 minutes of making reservation will result in its automatic cancellation;
3) Once the payment has been booked, a link to the online events is sent to the email address provided. It is forbidden to provide access to the link to people who are not participants of the event in question;
4) After you have logged on to the ZOOM platform, the person conducting the event verifies the participants according to the list, e.g. by email address provided while making the reservation;
5) Organizer retains the right to remove or block people who have not been entered to the list of participants;
6) Tickets to online events for individual customers can be returned no later than 3 days prior to the date of the event (excluding the date on which the event has been organized). To return the ticket, please send an email to email@example.com, making sure to include the reservation number and date, as well as the method of payment;
7) It is not possible to return the tickets purchased less than 3 days prior to the planned date of the event.
1) Organized groups can book an online event minimum 7 days prior to the scheduled date of the event by sending an email to firstname.lastname@example.org or/and email@example.com. Reservation is subject to available dates;
2) Maximum number of participants depends on the selected event;
3) Email reservation of the date of an event organized for groups obtains confirmation status after the payment has been made through an electronic Internat payment system or at the ticket desk 7 days prior to the scheduled event. Failure to pay in time results in an automatic cancellation of the reservation;
4) Once the payment has gone through, you receive instructions no later than 5 days prior to the event on how to log on to the event, along with a link to the ZOOM application. A person who makes the reservation for a group is obliged to provide the instructions and link to the event to participants within the group;
5) It is forbidden to provide instructions and link to people who are not participants of the event;
6) The person who makes a reservation authorizes the Museum to provide the person conducting the online event with their telephone number given at the time of booking as well as their name and surname, for possible contact prior to the event and consultation on details of the group and/or in case of problems with running the online events, including technical problems with the device, application or Internet connection;
7) The person who makes a reservation and participants are obliged to run the program necessary for conducting the online event (either via an application or via a link provided at the time of making reservation) 5 minutes before the scheduled time of the event. In case none of the participants runs the program within 15 minutes from the scheduled starting time of the online event, the person conducting the event retains the right to shorten the time of the event or cancel it in case of a failure to get in touch with the contact person. In such circumstances, no refund will be possible;
8) The person who makes a reservation is obliged to take part in the online event throughout its duration, and to assist the person who conducts the event in making sure everything is in order;
9) In case of any problems with participation in the online event, including technical problems with the device, application or Internet connection before or during the event, the person who made the reservation or the person in charge of the group is obliged to immediately inform the person conducting the event (by phone) and/or the Museum (by email to firstname.lastname@example.org or/and to email@example.com);
10) Tickets to online events for organized groups can be returned no later than 3 days prior to the scheduled date of the event (excluding the date on which the event has been scheduled). You can cancel by sending an email to firstname.lastname@example.org making sure to include the number and the date of the reservation, as well as the method of paymet;
11) In case of cancellation made later than the day indicated in point 10, the Museum does not issue a refund for the payment made while making the reservation.
1) at the Museum’s ticket office – in cash or to a payment card, depending on the form in which the payment was made; in order to receive a refund, the original proof of purchase must be presented (a receipt or a VAT invoice);
2) to the bank account number from which the payment was made via the online payment system or by traditional transfer, within the next 5 working days.
1) in the case of a booking and purchase by a natural person for a natural or legal person with a receipt:
a) obligatory data: first and last name, e-mail address, country, postal code;
b) optional data: telephone number, name of the company/institution;
2) in the case of a booking and purchase by a natural person for a natural person with a VAT invoice:
a) obligatory data: first and last name, e-mail address, country, residence address (street, building and/or flat No., postal code, city);
b) optional data: telephone number, PESEL number;
3) in the case of a booking and purchase by a natural person for an economic entity with a VAT invoice:
a) obligatory data: first and last name, e-mail address, country, full details of the economic entity for the VAT invoice (name, NIP No., address: street, building and/or flat No., postal code, city);
b) optional data: telephone number.
1) entering areas other than those designated for participants in the Museum's events;
2) eating and drinking, except in designated areas;
3) consumption of alcoholic products, except in designated areas;
4) smoking tobacco or electronic cigarettes;
5) running and sliding on floors and sloping and steep surfaces;
6) climbing platforms, protection and reinforcement structures, leaning over barriers and protections;
7) pushing through, running, sliding on floors, noisy behaviour, lying down on the floor, causing anxiety among other visitors and creating hazardous situations;
8) throwing objects of any kind;
9) taking photographs and making videos in the interiors with the use of flash, additional lighting, tripods, and other accessories for professional photography and film-making;
10) taking photographs and making videos of security system elements at the exhibits and in the exhibition rooms;
11) bringing in alcohol, psychoactive substances, and drugs;
12) bringing in animals (except for guide dogs);
13) taking elements of the Museum's equipment outside its premises;
14) destroying any elements of the Museum's equipment, in particular exhibits and core elements of the permanent exhibition;
15) making videos of guided tours without the guide’s consent.
1) appropriately prepare visitors before entering the permanent or temporary exhibition, including an outline of rules of behaviour in the rooms (including prohibition on flash photography and prohibition to film the guided tour without the guide’s/educator’s consent);
2) move only along the designated routes and abide by any instructions and remarks from the Museum security staff during the tour/class;
3) take action (e.g. give an admonition, notify employees of the Museum Security Service) if they notice any inappropriate behaviour among the members of their group, in particular if any member of the group does not comply with any prohibitions or restrictions.
1) those who bring in dangerous objects or materials;
2) those under the influence of alcohol, psychoactive substances or drugs;
3) those who wear clothes featuring an element that insults other people on account of their faith, religion, race, nationality, ethnic origin, gender, sexual orientation, age, disability or political views;
4) those whose behaviour insults other people on account of their faith, religion, race, nationality, ethnic origin, gender, sexual orientation, age, disability or political views.